Jet Blue misinformation

Got this information today. Thought it was funny and in a way interesting. If you are flying JetBlue out of Sea-Tac and you are checking luggage, you will find yourself confronted with 2 lines. One line is typically very long, the other very short.

The majority of the people standing in the short line will tell you that the short line is for people who printed boarding passes from home. Don't listen to them, they are wrong.Both lines are exactly the same - except for length. With this information, you can skip ahead of all the poor saps waiting in the long line.

How is it this misinformation happens ?  Where do you see it happening online?

Gotta respect the guy

So I haven't met Jason Calacanis yet....and I hope to one day soon. But he's in my blog roll and I read his recent post on life at AOL and had to feel for him. He's doing a noble job at trying to bring AOL back from the early 90's and is struggling against many big company problems -- i.e. the "call" and AOL's "data valdez". I read a similar post that is worth reading by Niall Kennedy on his departure from Microsoft.

Reading these posts makes me respect the guys who act as intrapreneurs and catalysts within big companies -- in some ways it's harder than entrepreneurship (and in some ways it's easier -- afterall you can always go home at 5PM and know that the gig isn't reliant on you showing up with your best game). That said, Given Niall's departure from MSFT, I have to wonder how long Jason will put up with life at AOL ...

An addendum to the 5 year plan

"My guiding principle was simplicity", he said, and throughout his career this remained the focus of his design philosophy. ... In 1957, Cray and some others left to start Control Data Corporation... At CDC, Cray's legendary dislike of bureaucracy soon became apparent. Asked to write a five-year plan for the company, his response was: 'Five year goal: Build the biggest computer in the world. One-year goal: Achieve one-fifth of the above.'"

the 5 year plan

I had coffee with Dave Cotter, founder of mpire, yesterday. We were talking about the start up experience. Two points I made that I think are worth repeating:
i) It takes 5 years to build a company of value.  I know there are instance where people are successful building great assets in less than 5 years -- but in my experience, it takes most businesses time to settle down and work out the kinks to start making real money.
ii) Start ups are all about the emotional roller coaster ride. You go up and you go down much more than one does at a big company. It's this ride that people really sign up for when they start a company.

An inconvenient truth

Saw the movie tonight. I was brought to tears. It's a devastating movie -- i wasn't left with a lot of hope. Just as I was leaving the movie I was reminded of the day that we learned that my mother in law Judy was diagnosed with cancer. We were in her hotel and she was rolled up in a boll crying. After seeing this movie, I wanted to roll up in a ball and cry....I've just learned what I alwasy knew -- that the earth has cancer and we in America are guilty of smoking. 

I walked out of the airconditioned movie theatre and into scorching 90 degree heat at 11PM in NYC.  Fuck, we've got cancer.  I've already bought my hybrid car and a we're likely to put in solar power into our house ....but what's an individual to do. I read my friend Ryan McIntyre's post on the movie and gaine a little hope....but not enough. If you've got suggestions, I'm all ears. Shouldn't we all quit our jobs and conduct a lorenzo's oil experiment to fix this pressing problem?

The battle around paying users

I told you that I was tracking the netscape vs. digg business model discussion surrounding compensating contributors. This debate has continued to sizzle (particularly as youtube video distribution skyrockets) and theirs a great post at publishing 2.0 on it. Worth reading the whole thing but here's an excerpt....

It took eight months for Fritz Grobe and Stephen Voltz to mastermind a now iconic Web video that shows them creating intricate fountains of soda by dropping 500 Mentos into 100 2-liter bottles of Diet Coke. The video became an instant hit after it was published in June on Revver, a service that shares ad revenue. Within days, bootlegs showed up on Google and YouTube. Voltz, a civil litigation lawyer, figured out the process for getting the videos removed. But as copies kept reappearing, Voltz learned that he had to keep contacting YouTube to take down each new version.

The Mentos/Diet Coke video was seen 5.5 million times on Revver and made Grobe and Voltz $30,000. But Voltz estimates they lost another $30,000 to pirated copies. And for several days recently, blogs buzzed with attempts to sort out the rights of artists to control uploaded videos. As the prospect grows for making money online, what started as a lark for many is becoming all too serious.

User-generated content is going through a novelty phase, where most “users” are content with attention as a form of recompense for their efforts. But for savvy “users” — or in this case video production artists, let’s get real here — getting paid in attention while hosting platforms like YouTube get all the take-to-the-bank revenue is sheer lunacy.

To all the Web 2.0 sites that think they are going make a fortune off of “free” user-generated content — it’s the users calling…they want their money. And if you don’t give it to them, they are going to take their content elsewhere.

I'm going to see an inconvenient truth

It's hot as hell in NY today so I thought I'd go sit in the AC and watch Al Gore's new movie tonight. The irony of that statement isn't lost on me.  Ive been meaning to see this movie for some time...so tonight is the night.

Here's some interesting data from a blog I read regularly:
A poll carried carried out for the BBC World Service of nearly 20,000 people from across 19 countries found wide support for alternative energy strategies.

The poll illustrates a perceived triple threat from the way the world produces and uses energy.

Majorities across all 19 countries indicate that citizens fear:

the climate and environment are being harmed
that the global economy will be destabilised
that competition for energy will lead to greater conflict

Some eight out of 10 of those questioned were worried about the threat to the environment. In Australia, Great Britain, Canada and Italy the level of concern topped 90%.

Doug Miller, president of the poll firm GlobeScan, said: "What's fascinating is that in the midst of historically high energy prices and geopolitical tensions, the number one energy concern in every industrialised country we surveyed is the environmental and climate impacts."

Creating tax incentives to encourage the use of alternative energy sources such as wind and solar power found favour with 80% of respondents.

But there was lukewarm support for more nuclear energy to reduce reliance on fossil fuels. On average, 49% were in favour of building more nuclear plants.

Majorities of 60% or more in 18 of the 19 countries polled said they feared energy shortages and prices would destabilise the world economy.

The least concerned was Russia, a major oil and gas producer, which benefits from higher prices.

Both US and EU leaders have warned Russia not to use energy as a tool of foreign policy. Earlier this year, the nation's monopoly, Gazprom, cut off gas supplies to Europe during a price dispute with Ukraine.

Some 73% of those questioned were worried that energy shortages would lead to greater conflict among nations.

In total, 19,579 citizens were interviewed in Australia, Brazil, Canada, Chile, Egypt, France, Germany, Great Britain, India, Israel, Italy, Kenya, Mexico, Philippines, Poland, Russia, South Korea, Ukraine and the US.

Polling was conducted for the BBC World Service by polling firm GlobeScan and its research partners.

Why the blogher conference was great

I went to San Francisco for the Inman Realty show and decided to stop by the blogher conference. Wow...I'm really glad I did.
The conference was great!  The reasons are:

  • Really practical information was communicated in very relevant efficient manner
  • Attendees were helpful, interesting and passionate
  • Get 300 women together to talk about a topic fundamentally more more collaborative, more fun and more informative than getting 300 men together.

Do I need to go on?  Bottom line, I've always thought that men have a lot to learn from women and this conference proved that fact.

Gold's Gym Nightmare Continues

Most recent correspondence from Gold’s Gym

Hi Andy,

I did take this to a corp. meeting and they stated that I would need the cancellation form and if you do not have the cancellation form you will have to pay the Past Due Balance amount to GO MORE FINANCIAL @ 1-888-466-6730 and the membership has already been terminated.

April
Gold's Gym Member Services

My email flame back to Gold’s Gym – I’m getting angry

April,
I do not owe you any money. I have been a loyal customer since you launched this gym. I've been nice and understanding while you guys figured out what was going on with your merger.

I am no longer feeling nice and understanding. I do not like wasting my time on this...but I like even less the way you think you can invade my life and call me for collections that I do not owe you.

I've been into the Gold's gym that I signed up for at least 3 times with my contract and paperwork and discussed with management ....all in an effort to try and get this resolved.  Enough. No more.

Let me tell you what I am going to do:
i) I'm going to ask that you reconsider your decision and talk with Lauren about the details of this situation to see if your desire to collect 190$ is right and worth it.

ii) In the meantime, I've posted about this on my blog and will continue to do so.

iii) I own a company called Judy's Book which has a readership of over 30K people in Seattle alone and is a site designed for customer reviews of small businesses. I obviously will post the result of our discussion to them. Check it out....www.judysbook.com

iv) I hate to say it but if necessary I may be forced to consider more aggressive forms of PR around this story -- the story being company signing consumer up for subscription service and then harassing them even though they tried to correctly cancel their service.  Did you hear about the AOL cancel service -- this was a big story. I hate to see your desire to collect 190$ incorrectly blow out of proportion on you ...but your treatment of me is simply wrong. I could send a press release to the

seattle

times, the

seattle

weekly, etc. I could be more guerrilla too -- I'll just print up our story and post this at the different gold's gyms in Seattle so people know how you treat your "valued" customers.

v) If all the above doesn't works, I may consider small claims court....I've never been and this could be a fun learning experience. And by the way -- if all that doesn't work, I still won't pay because you're just wrong. 

Why hasn't anyone called to actually understand the situation from my perspective?

Are you sure your firm wants to escalate this more?

I'm tired...and frustrated and annoyed.  Can't you we resolve this in some way please...before I actually start to take pleasure in fighting back for my rights? 

Thanks for doing the right thing here.....

Let me know what you'd like to do. If I don't hear back from you within by Aug 3rd, I'll assume, you think the value of collecting 190$ is more valueable than the relationship and reputation you with customers in Seattle, online, etc.  You know what they say about a negative word of mouth don't you? People are 10X more likely to talk about and blast it out.

It's up to you.

Andy

 

 

Gold's Gym: a fine example of crappy customer service

It's not cancelling AOL but I've been trying to tell Gold's Gym for over 6 months that I don't owe them any money. I have all the paper work to prove it and they can't seem to get their act together to tell the collections company they've hired that I don't owe them anything. 

The story:

I signed up as a Gold's Gym member when they opened the capitol hill, seattle store. I was a very early member and got a great price for being one of the first 200 members. 25$ per month. At that time, Gold's was owned by the same owner of Pro Robics in Laurelhurst.  I had access to both gyms.

Fast forward to 2005. Gold's Corporate bought the capitol hill gym.  They lost my consumer contract at that time. I then moved to Laurelhurst and I went to Gold's Gym Capitol Hill and told them that I wanted to make sure that my membership was good at Pro-robics. They told me about the sale fo the club and that I should have billing transferred to Pro-robics because things were a bit confusing at Gold's HQ. I made the transfer -- pro-robics was great. No problem. At this point, I wasn't even trying to retain rights to use the Gold's in Capitol hill.

I started receiving calls from a collection agency in Dec of 2005. I called the collections company and explained to them that this was all a mess up and that Gold's HQ should get there act together. When I explained the situation, they backed off and told me I should tell the company my situation directly. I didn't....out of site, out of mind. Then another collections company started calling me. Apparently Gold's HQ fired the first one (because they weren't good enough). The amount they claimed I owed went increased from 50$ to 190$.  I finally was fed up enough that I went into the Gold's Gym in Capital Hill with my original paperwork to prove that I didn't owe any money. The woman their was very nice -- Lauren. Well, below is the email exchange I've been having with them and their corporate HQ. I know I'm being too nice....but the story sort of speaks for itself....and remember -- I was one of the first supporters.

First Email (July 3,2006) from Laura (Employee at Gold’s Gym) to April (Corporate Headquarters)

On 7/3/06, lak@u.washington.edu  wrote:

April,
Andy Sack has been has been a member here at Gold's Broadway since we opened.  After the split between us and ProRobics, he continued to pay the same amount to ProRobics and stopped paying his dues to Gold's.  He followed all instructions from Gold's Managment during this time as to assure there would be no conflicts or billing issues.  Now he is recieving past due notices in the mail for the amount $190.00.  He has never missed a payment at ProRobics, nor was his billing information changed during this process.  Can you please rectify these late payments and make sure he is no longer charged by Gold's.  I have a copy of his original contract, as well as a record of his payments to ProRobics.  Thanks!

Lauren
Gold's Broadway
Second Email (July 19) from me (following up on not hearing anything) to Laura and April

From: Andy

Sent: Wednesday, July 19, 2006 8:10 PM

Subject: Re: Member #200xxx5x

April,

Is there any word on this? I have not heard anything from you?

Third Email (July 25) finally a response from April 3+ weeks later

On 7/25/06, April <ap@xxxxxxxx.com> wrote:

Hi Andy,

I just wanted to let you know that I did not forget about you I am taking this to a corp. meeting on Friday and I will get back to you then.

April
Gold's Gym Member Services

Fourth Email: (July 25) My response to April at Gold’s HQ

Glad to hear that. Not sure what there is to meet about ....but ok. I don't understand why this is taking so long to resolve. 
Keep me posted.
Andy

What's the worst that could happen to us?

I really like seth's post about a new business philosophy that emphasizes trial and failure over careful analysis.  It's amazing to me how hard it is to get people to try stuff that might work -- and also might not but in the end doesn't cost too much....and the time wasted argueing about whether to do it or not is much better put toward just doing it.

Shopping for a digital camera online sucks

I've been shopping for a digital camera online and have to say that the online shopping experience still sucks.  I'm not an expert photographer nor do I aspire to be ...but I can't figure out which camera to buy and the amount of time it takes to sort through the cameras, the reviews, the stores to buy, and the discounts....it's enough to write a term paper about.

Can someone out there help me? I want a small camera to fit in my pocket that takes quality pictures and doesn't have a long delay (you know the delay from click to picture)...what should I buy and where?