It's not cancelling AOL but I've been trying to tell Gold's Gym for over 6 months that I don't owe them any money. I have all the paper work to prove it and they can't seem to get their act together to tell the collections company they've hired that I don't owe them anything.
I signed up as a Gold's Gym member when they opened the capitol hill, seattle store. I was a very early member and got a great price for being one of the first 200 members. 25$ per month. At that time, Gold's was owned by the same owner of Pro Robics in Laurelhurst. I had access to both gyms.
Fast forward to 2005. Gold's Corporate bought the capitol hill gym. They lost my consumer contract at that time. I then moved to Laurelhurst and I went to Gold's Gym Capitol Hill and told them that I wanted to make sure that my membership was good at Pro-robics. They told me about the sale fo the club and that I should have billing transferred to Pro-robics because things were a bit confusing at Gold's HQ. I made the transfer -- pro-robics was great. No problem. At this point, I wasn't even trying to retain rights to use the Gold's in Capitol hill.
I started receiving calls from a collection agency in Dec of 2005. I called the collections company and explained to them that this was all a mess up and that Gold's HQ should get there act together. When I explained the situation, they backed off and told me I should tell the company my situation directly. I didn't....out of site, out of mind. Then another collections company started calling me. Apparently Gold's HQ fired the first one (because they weren't good enough). The amount they claimed I owed went increased from 50$ to 190$. I finally was fed up enough that I went into the Gold's Gym in Capital Hill with my original paperwork to prove that I didn't owe any money. The woman their was very nice -- Lauren. Well, below is the email exchange I've been having with them and their corporate HQ. I know I'm being too nice....but the story sort of speaks for itself....and remember -- I was one of the first supporters.
First Email (July 3,2006) from Laura (Employee at Gold’s Gym) to April (Corporate Headquarters)
On 7/3/06, email@example.com wrote:
Second Email (July 19) from me (following up on not hearing anything) to Laura and April
Sent: Wednesday, July 19, 2006 8:10 PM
Subject: Re: Member #200xxx5x
Is there any word on this? I have not heard anything from you?
Third Email (July 25) finally a response from April 3+ weeks later
On 7/25/06, April <firstname.lastname@example.org> wrote:
I just wanted to let you know that I did not forget about you I am taking this to a corp. meeting on Friday and I will get back to you then.
Gold's Gym Member Services
Fourth Email: (July 25) My response to April at Gold’s HQ
Glad to hear that. Not sure
what there is to meet about ....but ok. I don't understand why this is taking
so long to resolve.
Keep me posted.