The difference between Apple and AOL

If you want to know the difference between the two companies ....just read this blog post from my friend Ryan describing how Apple actually responding in a responsible manner to a customer service debacle that had risen to the front page of Digg.  Compare this experience to the one of the poor guy who tried to cancel his AOL subscription and wasn't allowed to by the AOL service rep....and you'll know the difference (or at least one of the differences) between Apple and AOL.