In order to stop using cell phones in our office, we went ahead and ordered a couple of vonage lines. They were super easy to install. It was great. After the installation I said, that's the end of the telecom industry -- mainly because you don't have to deal with the gross inadequacies of atrocious customer service associated with big monopoly utilities. However, after a day of using vonage -- it works...but voice quality does suffer. And it suffers to the point of being annoying. So -- for now at least, the telecom monopolies still have a business but no doubt it is under siege!