Following up on my Gold's Gym customer service nightmare....it turns out that my friend Ryan has a painful and great customer service story about Apple -- worth reading here.
All these stories remind me that we at Judy's Book have quite a bit to improve on our own customer service. Customers aren't very forgiving and negative experiences definitely amplify. I need to be more careful about throwing stones because I know that we (at JB) don't deliver quality customer service. You know the story about people in glass houses....
